“My team has been using Sugarplum for many years. They are always professional, the food is delicious, and they make customer service a top priority! I will continue to Nancy Schmidt, Director of Corporate Recruiting Microsoft Customer for the past 3 years |
INFORMATION & POLICIES
Special
Requests
Sugarplum Catering is a full service catering company specializing
in breakfasts, gourmet box lunches, buffets, informal receptions and
BBQs. Along with our extensive menu, we are more than happy to work
with you to create customized menus for your event. In addition, we
can provide flowers and customized cakes for your event with one week’s
notice.
Ordering
Guidelines
All orders must be placed by 12:00 noon prior to the day of the event. After 12:00pm we will try to accommodate orders subject to food availability and delivery scheduling. Orders placed/changed after 3:30pm the day prior to delivery incure a $15 fee. When faxing or emailing an order, please call to assure receipt and to confirm availability of all products. Certain items require 48 hours notice. All items are prepared fresh daily. The catering office is open 7:00am-4:00pm Monday-Friday.
Cancellation
Policy
Forty-eight hour notice is required for cancellation of an event.
Cancellations after this time will be billed for the full amount.
Equipment
& Linen
Rental equipment and linens are available for an additional cost.
Disposable tablecloths are included in the current pricing.
Our
Equipment
Customers are responsible for our equipment until it has been picked
up by Sugarplum’s staff or returned to one of our coffee shops by
whoever placed the order. If any of the equipment is missing, a charge
will be added to the final invoice. This includes all non-disposable
items such as, coffee pots, baskets, chafing racks, etc.
Delivery
Fee (not applicable to Columbia College events)
A delivery fee of $10.00 in Hyde Park, and $30.00 outside Hyde Park,
is added to each order. This fee includes drop-off and buffet set-up. The Sugarplum staff will return the following day to pick up equipment unless arrangements are made for a specific pick-up time. If a specific pick-up time is needed, please schedule it when the order is placed. If the equipment is not ready when our representative arrives, we will have to charge an additional $15 pick-up fee to return.
Because of delivery schedules, we recommend that you place your order as early as possible to ensure your choice of delivery time. If our delivery service is fully booked, you can choose to pick up your order at the catering office or one of our Cafes.
Staff
Service
Staff service/bartenders are available for
a 3 hour minimum. Please allow 1 hour for set-up and clean-up of
each event. Tipping and gratuities are appreciated, but are up to your discretion.
Minimums
There is a $100 minimum per day for delivery of all orders. Saturday service requires a $200.00 minimum. Sunday service
requires a $500.00 minimum.
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